Head of Commercial Specialty Care

Head of Commercial Specialty Care

Ready for a new challenge in a leading role at a thriving Pharma Company? We are looking for a Head of Commercial to guide and lead the Business Unit Specialty Care (Marketing & Sales functions) at one of our partners. You will report directly to the Country manager and be part of the Belgian Leadership Team. Experience in Life Sciences is required.

Job Scope:

The Head of Commercial is accountable for optimal face-to-face and remote customer experience in Belgium & Luxemburg.

The primary purpose is to successfully lead the specialist and marketing functions within the Specialty Business Division:

  • Ensuring commercial targets are achieved
  • Leading and ensuring the development of the different teams responsible for HCP Engagement

Responsibilities (include, but are not limited to):


  • Responsible for the commercial strategy
  • Coherently leads the strategic operations for both face-to-face and remote HCP engagement
  • Analyze, evaluate and take corrective or enhancing measures regarding overall brand performance
  • Maintains a high level of product, therapy, disease and Belgian market knowledge.
  • Becomes the expert on all relevant commercial data
  • Track, assess, analyze, and enhance the face-to-face and remote, and other omni-channel promotional activities, resource deployment and utilization
  • Oversees and leads insights based strategic and tactical decision making, based on detailed analysis of qualitative and quantitative research surveys, syndicated studies and analytical insights for assigned products and competition
  • Develops full Belgian Business Plans for life cycle products or new indications
  • Accountable for commercial launch readiness of any to launch products


  • The Commercial Head coaches, mentors and develops direct reports (Brand Management, CX Specialist Management) to ensure brand objective achievement and employee performance
  • Works closely with the Head of Medical Affairs and Commercial Excellence Manager to ensure in-market sales and operating profit targets are met
  • Leads the commercial implementation and pragmatic evolution of the new operating customer engagement experience model from a holistic omni-channel perspective.
  • Sets targets and expectations (KPIs, Work Instructions) to deliver the business goals
  • Collaborates closely with the European Hub
  • Creates and maintains a strong network of external contacts and utilize them to retain a strong understanding of the market and competitor environment.


  • Ensures full compliance with the SOP procedure for the release of promotional material
  • Adhere to all legal requirements for the promotion of pharmaceutical products.



  • Extensive experience in leading high-performance teams of marketing and sales professionals within an omni-channel customer engaging oriented pharmaceutical organization
  • Distinct knowledge of Belgian healthcare processes, stakeholder and decision making units dynamics, and their processes
  • Experience in using data to drive and make business decisions
  • Strong interpersonal skills to act on various national and international organizational levels, and lead people with various levels of skills and experience.
  • Strong understanding of sales, marketing and omni-channel trends and best practices within the pharmaceutical industry
  • Ability to structure a complex environment to distill the essential and apply focus and stability within an organization
  • Excellent oral and written communication skills French and Dutch as well as in English
  • Reside in Belgium

Leadership skills

  • Strong strategic thinking skills
  • Highly effective communication, networking and influencing skills
  • Strong coaching and mentoring skills
  • Deep listening skills
  • Bridge builder
  • Critical observer and challenger of plans and ideas
  • Authentic individual interest
  • Autonomous problem solver and decision maker

Mindset / Behavior

  • Entrepreneurial mindset & highly collaborative
  • Continuous improvement mindset
  • Encouraging agile ways of working
  • Intrinsic curiosity to assess effectiveness current ways of working and explore new opportunities.


You will receive a fixed contract with a competitive salary package, including fringe benefits and insurances at a company that puts personal growth and wellbeing first.


Do you feel like you want to be part of this story?

Please don't hesitate to apply now or to contact Katleen Broeckhoven via email at katleen@careforceone.be for more information.

Looking forward to hearing from you...!

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